We offer a 30-day return policy from the date you receive your package. If you're not completely satisfied, contact us and we'll arrange a free return and full refund — no questions asked. Items must be unused and in their original packaging.
Delivery typically takes 2–14 business days for US and Canada orders. Processing time before shipment is 3–5 business days. Once your order ships, you'll receive a tracking number by email so you can follow your package the whole way.
Yes! We ship to both the US and Canada. You can switch your currency between USD and CAD at the top of the page. Delivery times are the same — 2–14 business days with full tracking on every order.
All orders include tracking. Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to follow your package on the carrier's website. If you haven't received tracking info within 8 business days of ordering, please reach out to us.
We're sorry to hear that! Please email us at support@shopnovasupply.com with your order number and a photo of the damaged item. We'll send a replacement or issue a full refund right away.
Orders can be cancelled or modified within 24 hours of being placed. After that, they may already be in processing. Contact us as soon as possible at support@shopnovasupply.com and we'll do our best to help.
Absolutely. All payments are processed through our secure checkout, which uses industry-standard SSL encryption. We never store your card details on our servers.